Payments

Note that a 50% deposit is required to secure your booking. The full payment must be paid no later than one month before the tour starts. Failure to pay on time may result in the deposit being non-refundable.

Flight Details

Passenger names on bookings must match passport details exactly. Airlines may change flight schedules or aircraft types without prior notice. Al-Wahab Tours is not liable for any delays or disruptions caused by the airline.

Visa Responsibility

Your passport must be valid for at least six months from the date of travel. Visa approvals, including for Umrah, are not guaranteed. Refunds for visa refusals will only be issued if our suppliers provide them.

Tour Changes

Minor changes, such as flight time adjustments within 12 hours, do not qualify for compensation. If there are major changes to your booking, you will be given options such as a full refund, an alternative package, or the option to reschedule.

Cancellation by You

If you wish to cancel your tour, notify us immediately. Phone cancellations must be followed by a written or email confirmation within 24 hours from the registered email. Cancellations are effective only once received in writing. A £50 administration fee applies to all cancellations, and cancellation charges will be based on how close to the departure date you cancel. You will receive a cancellation credit invoice within 7 days.

 

Time Before Travel	Refund Policy
More than 6 weeks	Full refund minus £50 administration fee
2 to 6 weeks	50% refund minus £50 administration fee
Less than 2 weeks	No refund

 

Cancellation by Us

If we introduce minor modifications to your tour, we will make reasonable efforts to notify you at the earliest opportunity, provided there is sufficient time before your departure. However, we shall not be held liable for insignificant alterations. Examples include adjustments to outbound or return flights of less than 12 hours, changes to aircraft types, substitutions of accommodation with others of the same or higher quality, and carrier changes. Carriers such as airlines mentioned in our brochure may be subject to change, and any claims for such changes should be made directly with them.

In some cases, it may be necessary to implement substantial changes before your departure, including but not limited to:

• A change in the geographical area of your accommodation for the entirety or a significant portion of your trip.
• A change in your accommodation to one of a lower standard for the entirety or a substantial part of your journey.
• Modifications to the departure time of your outbound flight or an extension of the overall duration of your arrangements by more than 12 hours.
• Significant itinerary changes involving the exclusion of one or more destinations.

We will not cancel your travel arrangements within one month of departure except in cases of force majeure (e.g., war, natural disasters, pandemics) or failure to complete final payment. However, we reserve the right to cancel before this one-month period if minimum booking requirements are not met.

In case of a substantial change or cancellation, we will inform you promptly and offer the following options if time permits:

• Accept the modified arrangements.
• Receive a full refund of all payments made.
• Opt for alternative travel arrangements of an equivalent or superior standard at no extra cost.
• If available, select alternative arrangements of a lower standard and receive a refund for the price difference.

You must communicate your decision within 7 days of receiving the options. If we do not hear from you, we will send a follow-up request. Failure to respond will be taken as acceptance of either the modification or the alternative arrangements.

Luggage & Insurance

We are not liable for any lost or damaged luggage. Health and travel insurance are not included in your booking; you are responsible for arranging adequate coverage independently.